Apple Restores Customer’s iTunes Music, not Movies after Computer Snafu
Nothing like a customer service tale with a mostly happy ending: Nathan switched computers and lost everything he bought from iTunes (music, ringtones, movies) as a result. So he wrote to Apple (iTunesStoreSupport@apple.com) and they agreed to let him re-download all the music he bought at no extra charge: I understand the titles you purchased from the
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Apple Restores Customer’s iTunes Music, not Movies after Computer Snafu
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